When ordering from Pomelo Fashion, the recipient is responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

All orders ship from Pomelo's warehouse in Thailand, and thus when arriving in an international country, may be subject to import taxes, customs duties and fees as levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.

As result, any and all additional charges for customs clearance must be fulfilled by the recipient. Pomelo has no control over these charges, nor can Pomelo predict what they may be.

If you have more questions regarding your country's customs policies, please contact your local customs office. Customs policies vary significantly from country to country. Be aware that when customs clearance procedures are required, it can cause additional delays beyond our promised delivery estimates.

Store Credit is a direct substitute for money when you are making online purchases at Pomelo.

It is valid for any and every future online Pomelo purchase, just as long as you manually enter the amount at checkout.

It cannot be traded for cash and is only able to be used at Pomelo Fashion.

สินค้าที่ซื้อจาก Pomelo ป็อปอัพสโตร์สามารถคืนได้ภายใน 30 วัน

สินค้าที่ซื้อจาก Pomelo ป็อปอัพสโตร์สามารถคืนได้ที่ Pomelo ป็อปอัพสโตร์เท่านั้น

สินค้าต้องอยู่ในสภาพเดิม ไม่เคยผ่านการซักหรือสวมใส่มาก่อน และมีป้ายราคาติดอยู่

Pomelo ขอสงวนสิทธิ์การคืนสินค้าลดราคา ตุ้มหูและถุงเท้า

คุณจะได้รับเงินคืนผ่านช่องทางการชำระเงินของคุณ

ระยะเวลาในการคืนสินค้าเริ่มนับจากวันที่บนใบเสร็จรับเงิน

Pomelo ขอสงวนสิทธิ์ในการเปลี่ยนแปลงนโยบายและเงื่อนไขโดยไม่จำเป็นต้องมีการแจ้งล่วงหน้า

Your order will be available for pick up for 7 days after delivery

Pomelo reserves the right to cancel your order if the items have not been picked up after 7 days of delivery

The last day to place an online order via Site to Store is May 7, 2018. The last day to pick up your order is May 12, 2018.

Products bought on the website cannot be exchanged for products at the pop-up store. They will be refunded and the customer can purchase additionally.

Products purchased then returned via Site To Store follow Pomelo's online return policy: socks and earrings are final Sale, items must be in original condition with tags attached, and Sale items are only eligible for Store Credit Refund.

To pick up or process a return, customers must show the "Your Package Has Arrived At Siam Center Pop Up Store" email to the store employee

Your return will be processed within two weeks from the date of return

We currently do not accept Credit/Debit Card payments for orders placed online that are being picked up at the store

Voucher code and slash price discounts expire March 2, 2018 at 23:59 ICT.

Voucher code may be used 3 times each per customer.

Voucher code BDAY applies a 10% discount on full-priced items, excluding slash price items, 2/27 new arrivals, Villains SF shoes, Mave shoes, and sale.

Voucher code does not apply to slash price items in 50 for 50% items, all bottom, and all outerwear.

Voucher discount is applied at checkout when voucher code is manually entered.

Orders placed without voucher code will not receive discount on eligible full-priced items.

No additional voucher codes may be used on slash price items, unless explicitly stated.

Orders placed with voucher code and slash price items are eligible for return.

Bottoms and outerwear listed in 50% off category will not receive an additional 20% off.